• Purchased tickets are valid only for the specific date and time shown thereon.
• Children under the age of 3 enter for free.
• Children up to the age of 16 years must be accompanied by an adult at all times.
• Please arrive on time to ensure a smooth experience.
• No outside food or drink allowed.
• Large bags and/or strollers must be kept at the dedicated luggage counter.
• Sharp items and electronics must be left at the dedicated counter.
• Ticket(s) may be purchased online through the use of valid Mastercard or Visa credit cards.
• Emaar is not responsible for inclement weather conditions affecting visibility.

Please be advised that roads around Downtown Dubai will be temporarily closed on December 31st during parts of the day. Exact timings will be announced by the Roads and Transport Authority (RTA) closer to date. To avoid potential delays, we recommend arriving at Dubai Mall before 3:00 PM and following RTA updates for the latest information on road closures and timings.